Refund and Returns Policy

Download our Return Form


We hope you love our products, however, in the event you need to return items to us, Optime Lighting Ltd must be notified within 3 working days. Return requests can only be considered within the 3 day period. We reserve the right to refuse a refund.

We’re unable to offer a refund on bespoke goods unless they’re faulty or are damaged in transit.

This does not affect your statutory rights. Please see our returns form for more information.

If you need to contact us at any time, please ring +44(0)1462 441920, or e-mail

Optime Lighting Ltd, 14-16 Wallace Way, Hitchin, Hertfordshire, SG4 0SE